If you are unable to receive SMS verification codes from AlphaX, follow the troubleshooting steps below:
- Restart your phone: If your phone has been running for a long time without restarting, it may affect SMS reception. Try restarting your device and request the code again.
- Clear SMS inbox: Check whether your SMS inbox is full. If it is, delete some messages to free up space for new verification codes.
- Switch SIM card slot: If you are using a dual-SIM phone, try switching your SIM card to another slot.
- Try another device: If the issue persists, insert your SIM card into another phone and try receiving the verification code again.
- Contact customer service or update security settings: If none of the above methods work, you can try the following: a. Contact AlphaX online customer service. Our team can help switch your SMS delivery channel, after which you can try requesting the code again. b. On the verification page, click "Verification options unavailable?" and select your linked phone number. You can then follow the on-screen instructions to disable SMS verification or update your phone number. Alternatively, you may contact support for assistance. Note: For account security reasons, withdrawals will be disabled for 24 hours after changing your phone number.
We hope the steps above help you resolve the issue of not receiving SMS verification codes. If you have any questions, feel free to contact AlphaX customer service.