If you are unable to receive email verification codes from AlphaX, follow the troubleshooting steps below:
1. Check your spam/junk folder
Make sure the AlphaX verification email has not been mistakenly filtered into your spam or junk folder.
2. Remove filters or blocked senders
Check whether emails from AlphaX have been blocked or filtered. Ensure that support@alphax.com is added to your email whitelist, then try requesting the verification code again.
3. Clear your inbox
If your mailbox has reached its storage limit, you may not be able to receive new emails. Delete unnecessary emails and try again.
4. Contact customer service
If the issue persists, contact AlphaX customer service. We will help switch your email verification delivery channel. After the change, try requesting the code again.
5. Update or disable email verification
For security purposes, the email address linked to your account cannot be changed or unbound once registered. This is a permanent binding enforced at the system level and cannot be manually overridden.
We recommend ensuring your registered email remains accessible and secure. We apologize for any inconvenience.
We hope the steps above help you resolve the issue of not receiving email verification codes. If you have any questions, feel free to contact AlphaX customer service.