- For accounts without assets and with automated features disabled, send an email request to support@alphax.com using the email address signed up to your AlphaX account to request a reset of your phone or Google Authenticator verification. Provide your account UID and a description of your request in your email. Our customer service will process your request within 1 business day.
- For accounts with assets or automated features enabled, send your request to support@alphax.com using the email address signed up to your AlphaX account. Your email must include a photo of yourself holding your ID card or passport, a handwritten note showing the date of the request and the purpose of the request. Example: "2026-01-01, reset phone/Google Authenticator". Customer service will process your request after verifying the submitted information.
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If you cannot access your email address signed up to your account: For security purposes, the email address linked to your account cannot be changed or unbound once registered. This is a permanent binding enforced at the system level and cannot be manually overridden.
We recommend ensuring your registered email remains accessible and secure. We apologize for any inconvenience.