Website
1. Log in to your AlphaX account, click "Assets", then select "Withdraw".
2. Search for and select the coin to withdraw.
3. Select the transfer network, enter the withdrawal address and amount.
4. After confirming the actual amount to be received and the fee, click the "Withdraw" button to complete the withdrawal.
App
1. Open the AlphaX app and tap the "Assets" button at the bottom right corner.
2. Select "Withdraw".
3. Search for and select the coin to withdraw.
4. Select the withdrawal network.
For example, if you are sending USDT via the BSC network, select the BEP-20 network.
Note: Using the wrong network may result in permanent loss of funds. Check carefully before proceeding.
5. Enter the withdrawal address and amount. After confirming the actual amount to be received and the fee, tap "Withdraw" to complete the withdrawal.
-
Notes
1. Withdrawals are restricted within 24 hours of new user sign-up.2. Withdrawals are restricted within 24 hours after any verification option changes. Including modifying/unlinking/changing email, changing phone number, or changing Google Authenticator.
Carefully check the withdrawal coin, network, and address. Incorrect details will result in permanent loss of funds.
Once submitted, your withdrawal will be processed and confirmed on the blockchain. Confirmation time depends on network conditions, so allow sufficient time for completion.
Always ensure that the withdrawal address matches the correct cryptocurrency for external transfers. If there is a mismatch, the funds cannot be recovered.
The withdrawal page displays the minimum withdrawal amount and fees for each cryptocurrency. You can view the exact fee details on the withdrawal page.
For security purposes, AlphaX may review your account during the withdrawal process. If any risk is detected, manual review may be required before processing.
We hope this guide helps you complete your withdrawal smoothly. If you have any questions, feel free to contact our customer service.
The AlphaX Team