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User agreement

Updated
Last updated: December 5, 2025
This Agreement is a legally binding contract between you ("you", or "your") and ALPHAX TECH PTY LTD ("AlphaX", "we", or "our"). By accessing, using, or clicking "I agree" to any services provided by AlphaX or any of its subsidiaries or affiliates through its website (https://www.alphax.com ), mobile applications, or any related services offered by AlphaX and its affiliates (collectively, the "Services" or the "Service"), you acknowledge that you have read, understood, and accepted all terms and conditions set forth in this Agreement (the "Terms") and our Privacy Policy. Certain features of the Services may be subject to additional terms and conditions.
Read these Terms carefully, as they govern your use of the Services. These Terms include important provisions, including arbitration provisions for dispute resolution. Refer to Section 25, titled "Governing Law and Dispute Resolution".
Digital currencies are highly volatile, and buying, selling, holding, or investing in digital currencies involves a significant risk of financial loss. By using the Services, you acknowledge and agree that:
  1. You are aware of the risks associated with digital currency trading.
  2. You assume all risks related to your use of the Services and digital asset transactions.
  3. AlphaX shall bear no responsibility or liability for any such risks or adverse outcomes.
By accessing, using, or attempting to use the Services in any capacity, you agree to be bound by these Terms. If you do not agree, you must not access or use the Services.

1. Definitions

1.1 Unless otherwise defined or required by context, capitalized terms shall have the meanings set out below:
  • (a) "Account" means the user identity associated with an email address used to access the Website and Platform.
  • (b) "App" means the mobile application provided by the Company for accessing the Platform.
  • (c) "Authorized Persons means any individual authorized to access and use the Website (including the App) and Platform on behalf of a User.
  • (d) "Smart Contract" means an automated code-based protocol deployed on a blockchain network that executes predefined transactional functions.
  • (e) "Virtual Assets" means Bitcoin, Ethereum, or other cryptocurrencies, virtual assets, or currencies. For the avoidance of doubt, this definition excludes any Security Tokens recognized as "Securities" under applicable laws.
  • (f) "Digital Platform" means third-party distribution platforms through which the mobile application or software may be accessed or downloaded, including but not limited to the Apple App Store and Google Play Store.
  • (g) "Government Authority" means any country or government, or any province or state, or any other political subdivision thereof, or any entity, authority, or body exercising executive, legislative, judicial, regulatory, or administrative functions.
  • (h) "Data" means any offering materials, term sheets, market data, research reports, product or service documentation, or other information provided via the Platform.
  • (i) "Personal Information" means any information provided by a User that can directly or indirectly identify the User.
  • (j) "Privacy Policy" means the additional terms and conditions governing the collection, use, and disclosure of each User's Personal Information, as set out herein: Privacy Policy.
  • (k) "Service Notices" means one-way communications sent by the Company via SMS, email, and where applicable, push notifications through the Website.
  • (l) "User" means any individual who has signed up to use the Website and access the Platform, including any Authorized Person acting on their behalf.
  • (m) "User Credentials" means any identifiers, passwords, PINs, tokens, or other information or devices provided to a User for accessing the Platform.

2. Changes to These Terms

2.1 We reserve the right at any time to:
  • (a) amend, update, or modify the terms and conditions of this Agreement or our Privacy Policy;
  • (b) modify, update, or change the Website and Platform, including removing or discontinuing any content or features thereof;
  • (c) impose fees, charges, or other conditions for the use of the Platform or any part thereof (subject to reasonable prior notice) (all of the above collectively, the "Changes to These Terms").
2.2 AlphaX reserves the right, at its sole discretion, to amend or modify these Terms at any time. For changes that may have a significant impact on your rights or obligations, we will use commercially reasonable efforts to provide you with at least seven (7) days' prior notice via email or website announcement, so that you may decide whether to continue using the Services before such changes take effect. AlphaX will notify you of such changes by updating the Terms on its website (https://www.alphax.com) and revising the "Last updated" date displayed on this page, or via push notifications on the Website, or by sending an email to the email address associated with your Account. Accordingly, you are responsible for regularly reviewing our Website, enabling push notifications where applicable, and ensuring that your email address and other contact information remain up to date. Your continued use of the Website and Platform after such changes become effective constitutes your acceptance of the revised Terms.

3. Digital Platform Terms

3.1 The App may be made available for download through one or more Digital Platforms. Your download, installation, access to, or use of the App is also subject to the applicable terms, conditions, and privacy policies of such Digital Platforms (the "Digital Platform Terms"). In the event of any conflict between these Terms and the Digital Platform Terms, these Terms shall prevail.
3.2 The App is independent of, and is not affiliated with, associated with, sponsored by, endorsed by, or otherwise connected to any Digital Platform in any way. You and AlphaX acknowledge that this Agreement is entered into solely between you and AlphaX, and not with any Digital Platform.
3.3 You and AlphaX acknowledge and agree that the relevant Digital Platform and its subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, such Digital Platform shall have the right to enforce these Terms against you as a third-party beneficiary thereof.

4. Network Devices and Carrier Requirements

4.1 You acknowledge that your agreement with your mobile or internet network service provider ("Network Service Provider") will apply to your use of the Website. You acknowledge that your Network Service Provider may charge you data usage fees or other third-party charges in connection with your use of certain features of the Website, and you shall be solely responsible for all such fees and charges.
4.2 If you are not the bill payer for the mobile or internet-enabled device used to access the Website, you shall be deemed to have obtained permission from the bill payer to use the Website. You must also ensure that your use of the Website does not violate your mobile device agreement, internet service agreement, or any wireless data service agreement.

5. Eligibility and Sign Up

5.1 You must be at least eighteen (18) years of age to access and use the Website and Platform. You further acknowledge that you have full capacity and eligibility to enter into the terms, conditions, obligations, acknowledgements, representations, and warranties set forth in these Terms, and to comply with these Terms.
5.2 You must sign up with the Company in order to access and use the Website and Platform. You agree to provide complete and accurate information during the sign-up process and to promptly update such information as necessary.
5.3 We reserve the sole and absolute discretion to determine whether to accept your sign-up for the Platform.

6. Intellectual Property Rights

6.1 All ownership, title, and intellectual property rights in and to the Website and Platform, as well as any information transmitted through the Platform and information related to the use of the Platform, shall belong to the Company or its licensors.
6.2 The Platform and App may provide you with content ("Third-Party Content") supplied by certain third parties ("Third-Party Content Providers"). The Company does not endorse or recommend any Third-Party Content and is not responsible for verifying its accuracy. Your use of or reliance on such Third-Party Content is at your own risk.
6.3 Subject to your compliance with these Terms, you may download and access the Website on a single mobile device and access the Platform using officially issued User Credentials. 6.4 You agree not to:
  • (a) modify, reverse engineer, decompile, or attempt to discover the source code of the Website or Platform;
  • (b) remove any copyright notices, trademarks, or logos;
  • (c) misappropriate the content or appearance of the Company's Website through scraping or any other means;
  • (d) modify, filter, or alter the order of information on the Company's Website without authorization;
  • (e) use the Website, Platform, or the Company's branding for any commercial purpose.
6.5 Each User authorizes the Company to use any information or content provided by such User for the purposes of providing services or products and ensuring the secure use of the Website and Platform.

7. Non-Custodial Services

7.1 Non-Custodial Nature: AlphaX is a non-custodial decentralized exchange (DEX). We do not create, maintain, or host user "Accounts" for the purpose of holding user assets.
7.2 Asset Control: You retain full control over the Digital Assets in your Account at all times. AlphaX does not hold, custody, or control your Digital Assets at any time. We do not have access to your Account and cannot initiate any transactions on your behalf. You are solely responsible for the security of your Account and for all transactions initiated through your Account.

8. Transactions

8.1 The Platform is a trading interface that allows Users to interact with Smart Contracts to execute the purchase and sale of Digital Assets or their derivatives. The Platform only provides access to order matching information or liquidity pools and assists Users in broadcasting transactions to blockchain networks. Unless otherwise expressly provided in this Agreement, neither the Company nor the Platform acts as a principal or other participant in any transaction.
8.2 The Platform may match orders through an on-chain order book model. The execution and settlement of transactions are conducted entirely on-chain. You may only sign transactions through your Account when you are fully certain that you are able to complete such transactions.
8.3 Unless otherwise permitted by the Platform, you may only sell the amount of Digital Assets held in your Account. If you attempt to sell an amount of Digital Assets exceeding your Account balance, the Smart Contract will automatically reject the transaction.
8.4 You acknowledge that once a transaction is broadcast to the blockchain network and confirmed on-chain, it is irreversible. We are not responsible for ensuring that any order is modified or canceled. 8.5 When transaction status is displayed through the Platform interface, such status is only an indexed representation of blockchain network data. You understand that blockchain network confirmations may be delayed. You are responsible for monitoring the status of your transactions through a Block Explorer.
8.6 Your orders shall be subject to any trading limits that may be imposed by the Smart Contract protocol from time to time.
8.7 Once confirmed on-chain, transactions are final and irreversible.
8.8 You acknowledge that, due to technical or other limitations, the prices of Digital Assets displayed on the Website may be delayed and may not reflect the current real-time market value of such Digital Assets.
8.9 You acknowledge and agree that the Platform cannot and does not guarantee that any order placed through the Platform will be executed at the displayed preferred price, and that slippage is an inherent risk of decentralized trading.
8.10 Unless otherwise agreed by the relevant parties, we reserve the right to hide or filter transactions from the front-end interface under the following circumstances (although we are unable to reverse transactions that have already occurred on-chain): (a) system failures; (b) fraudulent or manipulative transactions; (c) transactions executed through compromised Accounts.

9. Fees

9.1 Downloading the App and accessing the Website are free of charge. However, we may charge fees for certain features from time to time.
9.2 As consideration for the use of the Platform and Services, you agree to pay a protocol service fee (the "Trading Fee") for each settled transaction initiated by you. The Trading Fee may be automatically deducted when you interact with Smart Contracts.
9.3 In addition to the Trading Fee charged by the Platform, you are also required to pay Gas Fees charged by the blockchain network. Such fees are collected by miners or validators and are not associated with AlphaX.
9.4 If you believe you have been incorrectly charged a Trading Fee, please note that on-chain transactions are generally non-refundable once executed. If you do not raise any inquiry or objection within thirty (30) days after the transaction occurs, the fee shall be deemed accepted by you.

10. User Access Obligations

10.1 Access to the Platform does not require a traditional username and password, and is instead verified via your email address.
10.2 You are solely responsible for the security of your Account. We are unable to assist you in recovering a lost Account.
10.3 Each User shall:
  • (a) keep their email strictly confidential;
  • (b) take all reasonable measures to secure their devices;
  • (c) ensure that the source used to access their Account is lawful and secure.
10.4 Any instruction initiated through your Account shall be deemed to have been issued by you. The Company shall not be liable for any losses arising from the use of your Account by any other person, whether or not you are aware of such use.

11. Welcome Reward Eligibility

This welcome reward is available only to residents of eligible jurisdictions where the Platform is supported. Users from other jurisdictions or territories are not eligible to receive the reward. It is the User's responsibility to ensure that they are located in an eligible jurisdiction before participating in any reward event. Any attempt to claim or receive rewards from ineligible jurisdictions shall be deemed a breach of this Agreement.

12. Prohibited Use

12.1 You shall use the Website or Platform solely in accordance with these Terms and only for your own Account or internal business purposes.
12.2 You must not engage in any illegal, unlawful, unauthorized, defamatory, obscene, harassing, infringing, or security-compromising activities on the Platform (for detailed restrictions, refer to the detailed provisions set out in Section 12.2).
12.3 Restricted Jurisdictions:
  • (a) General Restriction: AlphaX Services are not available to residents or citizens of the following jurisdictions: the United States, Afghanistan, Belarus, Cuba, the Democratic People's Republic of Korea (North Korea), Iran, Myanmar, Sudan, South Sudan, Syria, Venezuela, Yemen, Mainland China, and any other country or jurisdiction subject to sanctions imposed by the United Nations, the European Union, the HM Treasury, or the U.S. Office of Foreign Assets Control (OFAC).
  • (b) Product-Specific Restriction (Australia): For users residing in Australia, AlphaX strictly prohibits access to or use of any derivatives trading services on the Platform, including but not limited to futures, perpetual contracts, options, or margin trading. Australian users may only access spot trading services (where applicable and to the extent permitted by law). If you are an Australian resident, you agree not to attempt to circumvent these restrictions to access derivatives products.
12.4 We reserve the right, but have no obligation, at our sole discretion to edit, delete, remove, or block any information that violates these Terms, or to block IP addresses from prohibited jurisdictions on the front-end interface.

13. Security

13.1 As we do not hold your Account, you are primarily responsible for the security of your Account.
13.2 Smart Contract Risks: You understand that interacting with Smart Contracts involves risks, including but not limited to code vulnerabilities, hacking attacks, or protocol failures.
13.3 Although we have implemented reasonable security measures to protect the Platform and your Personal Information in accordance with applicable laws, we cannot guarantee the security of any network or system used for the transmission, storage, or processing of your Personal Information, Account information, or transaction data.

14. Authorized Persons

14.1 Each User and Authorized Person acknowledges that they have received and accepted these Terms.
14.2 Each User shall ensure that all of their Authorized Representatives are aware of, agree to, and comply with these Terms. You shall be fully responsible for all actions of any Authorized Representative appointed by you.
14.3 You shall indemnify the Company against any breach of these Terms by your Authorized Persons.

15. Provision of Data and Information

15.1 The Company has no obligation to fulfill any requests from Users for product and/or service information.
15.2 Neither the Company nor the Platform acts as your investment advisor or trustee. Any information provided does not constitute investment advice.
15.3 We do not guarantee the accuracy, completeness, or timeliness of any information displayed on the Platform, including but not limited to market data.
15.4 You may view your transaction records at any time via a Block Explorer. Historical records displayed on the Platform interface are provided for reference only. In the event of any discrepancy, on-chain data shall prevail.
15.5 Due to regulatory restrictions, certain products and services may not be available to residents of certain jurisdictions.

16. Service and Other Notices

16.1 You agree that we may send Service Notices to you via email or telephone. You are responsible for keeping your contact information accurate and up to date.
16.2 You agree that Service Notices shall constitute valid notice and may replace written notice.
16.3 You are responsible for monitoring your relevant email account(s) or telephone number(s).
16.4 To the extent permitted by law, you agree to release the Company from any liability for any loss or damage arising from the use of Service Notices.

17. Personal Information

17.1 The Company will process Users' Personal Information in accordance with the Privacy Policy.
17.2 You agree to provide true, accurate, up-to-date, and complete Personal Information.
17.3 You must promptly inform us of any changes. Providing false information may result in termination of your Account.
17.4 You shall cooperate with any reasonable requests from us to provide information related to any transaction.
17.5 Users agree that we may use tracking technologies (such as cookies and geolocation data) to collect device information, as further described in the Privacy Policy.

18. Insurance Fund and Auto-Deleveraging (ADL)

18.1 The Platform protocol may include an automated insurance fund mechanism designed to cover protocol bad debt arising when the on-chain liquidation price is lower than the bankruptcy price. Such insurance fund is fully managed by Smart Contracts.
18.2 In extreme market conditions, if the Smart Contract detects that the insurance fund is insufficient, you agree that the protocol will automatically execute Auto-Deleveraging (ADL) logic. In such case, the opposing positions of users with the highest ADL ranking will be automatically reduced at the bankruptcy price of the liquidated order. This is a decentralized protocol function, and AlphaX, as a front-end developer, has no ability to intervene in this process.

19. Disclaimer and Platform Use Risks

19.1 The Platform and Website are provided on an "as is" and "as available" basis, without any representations or warranties of any kind.
19.2 Use of the Platform involves risks, including but not limited to system failures and malicious software manipulation.
19.3 We do not guarantee the functionality or performance of the App on devices that have been jailbroken or modified.
19.4 To the maximum extent permitted by law, the Website and Platform expressly disclaim all warranties, conditions, or terms of any kind.
19.5 We make no warranty or representation as to the accuracy or completeness of any information provided on the Platform.
19.6 Web3-Specific Risks: In addition to risks associated with internet-based transactions, you acknowledge and accept the following Web3-specific risks, including but not limited to:
  • vulnerabilities or errors in Smart Contract code;
  • cascading liquidation or failure risks arising from DeFi protocol composability.
19.7 We shall not be liable for any loss or damage arising from transmission errors, technical failures, or unlawful interference.

20. Waiver

20.1 To the maximum extent permitted by applicable law, you hereby release, discharge, and waive any and all claims, actions, suits, debts, causes of action, demands, and losses against us and the Indemnified Parties, whether arising from negligence, gross negligence, breach, tort, or otherwise.

21. Indemnification and Limitation of Liability

21.1 You agree to defend, indemnify, and hold the Indemnified Parties harmless for any claims arising from your use of the Platform or your breach of these Terms.
21.2 We reserve the right, but have no obligation, to participate in the defense of any such claim.
21.3 In no event shall we be liable for any indirect, special, incidental, or consequential damages.
21.4 Our liability in any circumstances shall not exceed the total fees you have paid to us for the Platform or Website or USD 10,000. The higher amount shall apply.
21.5 We shall not be liable for any failure to perform our obligations due to force majeure events, including but not limited to blockchain network congestion, hacking attacks, natural disasters, or similar events.

22. Full or Partial Suspension or Termination

22.1 Either the User or we may, at any time, suspend or terminate the User's access to the Platform in whole or in part.
22.2 We may, at our sole discretion, restrict, suspend, or terminate your use of the Platform at any time, in particular where we suspect that your wallet address is associated with illegal activities, or where it is necessary to comply with sanctions laws or the prohibited jurisdictions provisions under this Agreement.
22.3 We are under no obligation to provide you with reasons for any suspension or restriction of access.
22.4 The Company shall not be liable to you for any losses arising from the suspension or termination of services.
22.5 If your access is terminated, you must not attempt to re-access the Platform without our consent.
22.6 Asset Handling Restrictions: Where your Account is suspended or terminated due to fraud investigations, legal investigations, or breach of these Terms, the Company shall have the right to restrict access via the front-end interface. Unless required by a court order of competent jurisdiction or formal legal requests from law enforcement authorities, we will not arbitrarily dispose of or transfer your assets, subject to our technical ability to exercise control. Where assets exist purely on-chain, we have no control over them.

23. Conclusive Evidence

23.1 Records on the blockchain shall constitute conclusive evidence of your transactions. Records displayed in the Company's system are provided solely for user convenience as an index. In the event of any discrepancy, on-chain data shall prevail.

24. General Provisions

24.1 Entire Agreement: These Terms constitute the entire agreement between you and the Company.
24.2 Severability: If any provision of these Terms is held to be invalid, the validity of the remaining provisions shall not be affected.
24.3 Non-Assignment: You may not assign these Terms without the Company's consent.
24.4 Waiver: Any waiver of a breach by either party shall not be deemed a waiver of any other breach.
24.5 Headings: Headings in these Terms are for convenience only and shall not affect the interpretation of the provisions.

25. Governing Law and Dispute Resolution

25.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore.
25.2 Arbitration: Any dispute, controversy, or claim arising out of or in connection with these Terms or the Platform, including any question regarding its existence, validity, or termination, shall be referred to the Singapore International Arbitration Centre (SIAC) and shall be finally resolved by arbitration in Singapore in accordance with the arbitration rules of SIAC in force at the time, which are deemed to be incorporated by reference into these Terms.
  • The language of arbitration shall be English.
  • The arbitral tribunal shall consist of one arbitrator.
  • The seat of arbitration shall be Singapore.
  • Any arbitral award shall be final and binding and may be enforced in any court of competent jurisdiction.